Which is more damaging: Spraining your ankle or continuing to run with a sprained ankle?
Running on a sprained ankle is obviously worse. In fact, it’s so obvious that most people would never even consider it. Yet, many operations are satisfied to let their forklifts limp on, stretching out the time between failure and repair.
Just like running on a sprain, delaying repair is a risky proposition.
If you sprain your ankle, you rest it and start your body’s repair process right away.
Pain immediately alerts you to the injury and makes it difficult to ignore. However, your forklift can’t be so direct. Operators frequently run their lifts despite little issues like worn tires, hydraulic leaks, and damaged forks. They assume these problems are too small to matter.
Yet, little problems become big failures when ignored.
They fester and get worse every day. What started as a relatively simple repair becomes a costly affair. Best case, you end up with a downed forklift. Worst case, an associate gets severely injured, AND you have a broken forklift.
Delaying forklift repair doesn’t protect your budget; it just compounds interest on money already spent.
As the gap between equipment failure and forklift repair increases, so too do your safety, operational, and financial risks.
That excess risk is unnecessary and entirely avoidable. It persists because it lurks in a blind spot in your operational mindset:
The time between failure and reporting is a bigger speed bump than the technician’s schedule.
In a perfect world, forklift damage would be reported and acted on within minutes of discovery. Yet the real world isn't so simple. In reality, damage might go weeks or months before anyone schedules the repair. The reasons are as varied as they are relatable:
The list could go on, but ultimately, all the reasons boil down to one simple fact: The more cumbersome the reporting process, the longer the repair delay.
Consequently, streamlined reporting reduces delayed fork truck repairs.
Most reporting protocols are lengthy, confusing, inconvenient, opaque, or all of the above.
For those reasons, the time between equipment failure and repair can stretch far beyond what is safe and financially responsible. So how do we fix it? Simple. We make reporting brief, easy to use, convenient, and transparent.
That’s where the TRMH Total Care App comes in.
Six steps. That’s all it takes to place a service call.
With the Total Care App, anyone can place an actionable service call in minutes:
Done.
You don’t even have to know what you’re doing.
Once you start the process, the Total Care App will guide you through every step. We’ve put this app in the hands of people who have never even touched a forklift, and they could successfully submit an actionable service call.
It’s that easy to use, eliminating most mistakes.
Because the TRMH (Toyota Raymond Material Handling) Total Care App lives on your phone, operators can report service issues from anywhere.
So long as they have internet access, they can log in and place the service request. This eliminates the “I’ll do it later” excuse because the operator doesn’t even have to step out of the unit to report the issue. Each piece of equipment covered by your service agreement gets a unique QR code that instantly enters all the equipment identification information.
It doesn’t get any more convenient than that.
With the Total Care App, anyone can view pending service requests and how far along they are.
Right away, operators know if a service request was submitted for this issue. This prevents duplicate reports and missed reports. Even better, it answers common questions in real time:
You and your team have instant visibility into each stage of the process.
No one left in the dark.
You do a lot to protect your team, your products, and your facility.
Yet, odds are you haven’t given much thought to how quickly your team reports equipment issues. That’s completely understandable and not uncommon. However, staying ahead of operational, financial, and safety risks mandates the shortest response times possible.
The TRMH Total Care App makes rapid reporting effortless.
By integrating it into your SST service agreement, you’ll enhance:
Mitigate your risk. Ask our Solutions Team about the TRMH Total Care App today.
Contact us online or visit one of our locations to learn more about rapid response forklift repair:
Florida
Jacksonville
Lakeland
Ocala
Orlando
Tampa
Winter Haven
Georgia
Albany
Macon
Columbus
Valdosta
Further Reading
First-Call Fix: The TRMH Total Care App Eliminates Forklift Service Hassles
Don’t Get Forked: Why Scheduled Maintenance Is Essential During a Slowing Economy
Which Forklift Service Plan is Right for Me?